Contact the Editors
An independent review desk for FXCM readers in Kenya, answerable for what it publishes and clear about what it does not do.
Sponsor's funding methodsWhat can I contact the editors about?
This site exists to review and explain FXCM for readers in Kenya. That purpose creates a duty to be accurate, to correct what is wrong, and to keep the review separate from the broker it describes. The editors answer questions about the published material: how a review was put together, what a particular article covers, where a statement came from, and why a page was updated. They also handle press enquiries about the site itself and partnership requests that concern editorial work, such as permission to quote or republish a review. All of this is done through the contact form on this site.
The editors cannot act as a broker and cannot act for the broker. They cannot open an account, process a deposit or withdrawal, change account settings, verify a client, reset a password, or look into a specific trade or complaint. This site is not affiliated with FXCM and provides no financial services and no advice. A message asking the editors to intervene in an account matter falls outside what they can do, and it will be pointed back to the broker's own support channels rather than passed on as if the site had authority it does not have.
Partnership and press messages should state who is writing, what organisation they represent, and what they are asking for. Requests that depend on the site recommending a product, ranking a service for payment, or softening a review in exchange for a commercial arrangement will not be taken up. Editorial independence is the point of the site, and it is not for sale.
What will the editors actually answer?
The editors answer factual and editorial questions about the published reviews. That includes queries about the scope of a review, the date it was last checked, the meaning of a term used in an article, and the reasoning behind a stated conclusion. If a reader believes a page is unclear, out of date, or missing something relevant to Kenya, that is a fair editorial question and it will be read as one.
They do not answer questions about what a reader should do with money. They do not give trading signals, portfolio suggestions, tax guidance, or views on whether a person should open an account. They do not comment on an individual's positions, balances, verification status, or pending transactions, and they do not chase the broker on a reader's behalf. Those matters belong to the broker and, where a dispute arises, to the broker's formal complaints process.
General questions about how the site works, how to cite it, or how to report a broken link are also welcome. The editors reply to what falls within the review desk's remit and say plainly when a message belongs somewhere else.
How do I submit a factual correction?
A correction request should identify the page, quote the sentence or figure at issue, and explain what the correct position is. Where possible, include a source the editors can check, such as a public document, a dated notice, or a link to the broker's own published terms. The clearer the reference, the faster the request can be assessed. Please send it through the contact form on this site and mark it as a correction.
Each request is checked against the source material behind the article. If the point is right, the page is amended and the change is noted. If the point is disputed, the editors will explain what the page is based on and why it stands, or amend it if the challenge holds up. Corrections are not treated as favours to anyone, and they are not traded against coverage.
The editors cannot verify claims that depend on private account information they are not permitted to see, and they will not publish material that identifies a reader's account. A correction about a factual statement in a review is handled on the evidence, not on the strength of the complaint.
Where do I go for the broker's own support, and when should I expect a reply?
For anything to do with an account, a payment, verification, technical access, or a complaint about the service, go to FXCM directly. Use the support and contact routes published on the broker's own website and in the client area, and keep a record of your correspondence. This site does not pass messages to the broker, does not hold a queue for them, and cannot confirm what the broker will do. If a dispute is not resolved through the broker's own process, the broker's published complaints information is the correct next step.
Editorial messages sent through the contact form on this site are reviewed in the order they arrive. Press and partnership enquiries are handled separately from reader questions. Correction requests are prioritised over general correspondence because accuracy affects published pages. A reasonable expectation is an initial reply within several working days, though complex correction requests that need source checking can take longer, and the editors will say so if that is the case.
Messages that fall outside the review desk's remit, including account and payment matters, will not receive a substantive answer beyond a direction to the broker's own support. The editors do not guarantee a response to every message, and they do not use the contact form to provide advice or to take on a reader's case.
